Frequently Asked Questions

Ordering & payment

How do I place an order?

Add your products to the cart from the shop, fill in your details and confirm. You can also order directly by phone or WhatsApp on 0653882282.

How does payment work?

Payment is made on delivery, in cash, directly to the courier. No online payment is required to place an order.

Delivery

What are the delivery times?

Usually 1 to 3 business days in Casablanca and major cities, and 2 to 5 business days for other regions.

Is delivery charged?

Delivery is free from 170 MAD of purchase. Below that, a standard fee applies and is shown at checkout.

Products & use

Are your products certified?

Yes. Our food supplements are ONSSA certified and comply with Moroccan regulations.

How should I use a food supplement?

Always follow the dosage stated on the packaging and product page. Supplements are not a substitute for a balanced diet. Seek the advice of a healthcare professional before any supplementation, especially during treatment, pregnancy or breastfeeding.

Returns & support

Can I return a product?

Yes, under the conditions described in our return and refund policy.

How can I contact you?

By e-mail at contact@vitalispro.ma or by phone / WhatsApp on 0653882282, Monday to Saturday from 9 a.m. to 7 p.m.